Alert System
The BetterStep alert system notifies clinicians of critical events and risk changes.
Alert Types
| Alert | Trigger Condition | Priority |
|---|---|---|
| Risk Escalation | RRS tier increases | Based on new tier |
| Critical Risk | RRS reaches R4 (80+) | Urgent |
| Slip Reported | Beneficiary reports slip | High |
| Craving Spike | Craving score 8 or higher | High |
| Engagement Drop | No check-in for 3+ days | Medium |
| Streak Break | Clean day streak ends | Medium |
| Mood Decline | Mood 2 or less for 3+ consecutive days | Medium |
| Sleep Disruption | Sleep under 5 hours for 3+ days | Low |
Alert Configuration
Administrators can configure:
- Which alert types are active
- Threshold values for triggers
- Notification recipients per alert type
- Escalation rules
Notification Delivery
Alerts are delivered to the assigned clinician through multiple channels:
| Channel | Use Case | Timing |
|---|---|---|
| In-platform | All alerts | Real-time |
| Push notification | High and urgent priority | Real-time |
| All priority levels | Real-time or digest | |
| SMS | Critical alerts (R4, slips) | Real-time |
Current vs Future Notifications
Current: Psychometric/Behavioral
Active alert types based on self-reported data.
- Risk tier escalation alerts
- Craving spike warnings
- Engagement drop notifications
- Slip reports
Future: Biomarker Alerts
Planned features with BetterStep Health Device integration.
- Real-time physiological stress detection
- HRV anomaly alerts
- Sleep disruption warnings
- Intervention timing optimization
Alert Dashboard
| Feature | Description |
|---|---|
| Unacknowledged Count | Number of alerts pending review |
| Alert History | Full log with timestamps and resolution status |
| Filtering | Filter by type, priority, or beneficiary |
| Bulk Actions | Acknowledge multiple alerts at once |
Alert Priority Levels
| Priority | Color | Response Time | Channels |
|---|---|---|---|
| Urgent | Red | Immediate | All channels |
| High | Orange | Within 4 hours | Push, email, in-platform |
| Medium | Yellow | Within 24 hours | Email, in-platform |
| Low | Blue | Next business day | In-platform, email digest |