CRM System
Risk Monitoring

Risk Monitoring

The Relapse Risk Score (RRS) system provides clinically-informed risk assessment for adaptive interventions.

Relapse Risk Score (RRS)

The RRS is a 0-100 score calculated from multiple data sources. Higher scores indicate greater relapse risk.

Risk Tiers

TierScoreStatusColorClinical Response
R00-20StableGreenStandard follow-up schedule
R120-40PrecautionBlueIncreased monitoring frequency
R240-60ElevatedYellowSchedule intervention within 48 hours
R360-80HighOrangeContact within 24 hours
R480-100CriticalRedImmediate escalation required

RRS Calculation Components

ComponentWeightData Source
Addiction Severity30%Onboarding assessment scores
Multiple Addictions20%Number and combined severity
Daily Risk Patterns25%Check-in data (stress, cravings, triggers)
Demographics15%Age, isolation level, employment
Protective Factors-20%Self-efficacy, support contact, streak

Risk Tier Definitions

R0 - Stable (0-20)

Low risk indicators. Beneficiary demonstrates consistent engagement, stable mood, minimal cravings, and strong protective factors.

R1 - Precaution (20-40)

Some precursor indicators present. May include occasional stress elevation or minor craving reports. Warrants increased attention.

R2 - Elevated (40-60)

Active warning signs detected. Combination of elevated stress, increased cravings, or trigger exposure. Targeted intervention recommended.

R3 - High (60-80)

Multiple high-risk indicators present. May include persistent cravings, mood decline, sleep disruption, or reduced engagement. Prompt clinical contact required.

R4 - Critical (80-100)

Immediate risk indicators. May include slip report, crisis-level cravings, or severe mood decline. Emergency support activation recommended.

Risk Trend Display

Show 7-day and 30-day RRS trends:

  • Trend line graph - Visual risk trajectory
  • Average score - Mean for selected period
  • Peak score - Highest point with date
  • Direction indicator - Improving, stable, or declining